Shop 1, 574 Botany Road, Alexandria, NSW 2015
Mon - Fri : 9am - 12pm (by appointment only)
Sat - Sun: Closed for workshop
Unfortunately our flower studios are not operating on public holidays. If you would like to place an order for the business day before the public holiday, we would be delighted to deliver the flowers for you.
Physical store remain closed until further notice.
In store shopping only open on special occasion such as valentines day and mother day.
Yes, just select your desired delivery date and we’ll keep track of your flower order and will deliver on your selected date.
Should you need to cancel your order, the full amount will be fully refunded, ONLY IF notice is received by Flower lane & co 36 hours prior to the scheduled delivery date.
Cancellations received with less than 36 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.
Yes we do! Orders for same day delivery must be placed before 11AM( Sydney, Australia time) - Monday to Friday. Any order placed after 11AM will be delivered on the next business day.
Yes we sure do. Simply purchase online and select your preferable pick up time slot at checkout.
Orders are delivered to places of business, commercial and school addresses between 12.00pm and 5.00pm.
Residential addresses between 12.00pm and 7.00pm.
Need it urgently or want it to be delivered in a specific period of time? Please contact us on 02 8960 4223 for the express delivery (before you place your order)
* Does not apply on valentines day and mothers day.
Yes. We always encourage customers to pre-order to avoid missing out. We offer 2 months in advance for pre-order.
The delivery charge depends on the location you are sending to. We personally hand deliver all flowers direct to the recipient and prices start at $15. We need the recipient’s address before we can quote your delivery fee. After you have entered the recipient’s address into the checkout you will see the delivery fee.
Our fresh flowers are always wet-wrapped so they will last out of water for some time. If no one is home, our driver will leave the flower in a safe place and notify recipient.
If there is no where safe to leave the delivery, they will call the recipient to see if there is a suitable location for the delivery to be left, if this isn’t an option, the flower or plant will be returned to the shop. The recipient is welcome to collect the flowers from our studio (free of charge) or we can re-deliver the flowers for you with an extra delivery fee. For more information please refer to our Returns and Refunds Policy.
All major credit cards and PayPal. If you require an invoice for tax purposes, we send this automatically with your Flower lane & co order confirmation email.
inc. monthly terrarium workshop, vase arrangement workshop and hand tied bouquet workshop.
Covid-19 Studio Entry & Code of Conduct Policy
a. Face Masks As from Friday, 25 February 2022, Guests will no longer be required to wear a face mask at our NSW studios. It is Guest responsibility to have a face mask with them as we will not be supplying face masks at our studios. Guests are permitted to remove their face mask whilst eating and drinking.
b. QR Code Check-in As from 6pm, Friday 18 February 2022, Guests are no longer required to provide their name, email address and/or telephone number by entering it into the requisite QR register or by using our manual process.
Covid-19 Related Cancellation Policy
a. Lockdown If WE are required or effectively required by the Government to close OUR studio(s) (whether it be the Federal or relevant State government, municipality or other governing body, hereunder “Government”), and WE are therefore unable to run the session/event you are booked into, WE will issue you a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability).
b. Reduced Studio Capacity If WE are required to or effectively required to reduce the capacity of OUR studio(s) rather than close, WE will issue a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability) for those guests that placed their order exceeding the reduced studio capacity.
To ensure your safety, non-slip enclosed shoes are highly recommended to be worn to all workshops.
All of our workshops is suitable for complete beginners, no experience necessary.
Payment and Cancellation Policy:
Full payment is due at the time of purchase. Cancellations of all workshops made at least two weeks (10 business days) before the start date are permitted and refunds will be arranged as store credit.
Missing a class:
Sufficient Notice: If you know you will be unable to attend a class and would like to organise a make-up class, you are required to give us at least 10 business days notice. If sufficient notice is received, we will find a mutually suitable time for you to transfer to another class (numbers permitting).
Under 10 days notice: If you are absent on your booked day of workshop or are unable to provide us with sufficient notice of your absence your options are:
Send a friend or family member to do the class in your place
You can reschedule your class but will have to pay a fee for the flowers/succulents and materials. Re-scheduled class FEES are:
- $25per person for terrarium workshop
- $35per person for flower arrangment workshop (includes vase arrangment & gift wrapped bouquet workshop)
- $40 per person for Christmas wreath workshop
A pick up for workshop material can be arranged
To re-schedule your class please email email@example.com
All workshop gift vouchers are valid for 3 years from the issue date. Please note that no extensions after this date will be granted.
Give us a call on 02 8960 4223 or email us on firstname.lastname@example.org and quoting the gift voucher/order number.
Gift certificate cannot be returned or refunded.
Return & refund
Flower Lane & Co always tried to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations. Please refer to our Returns and Refunds Policy.