General

Shop 1, 574 Botany Road, Alexandria, NSW 2015

Opening hour:

Mon - Fri : 9am - 12pm (by appointment only)
Sat - Sun: Closed for workshop

Unfortunately our flower studios are not operating on public holidays. If you would like to place an order for the business day before the public holiday, we would be delighted to deliver the flowers for you.

Physical store remain closed until further notice.

In store shopping only open on special occasion such as valentines day and mother day.

Yes, just select your desired delivery date and we’ll keep track of your flower order and will deliver on your selected date. 

Should you need to cancel your order, the full amount will be fully refunded, ONLY IF notice is received by Flower lane & co 36 hours prior to the scheduled delivery date.

Cancellations received with less than 36 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.

Delivery

Yes we do! Orders for same day delivery must be placed before 11AM( Sydney, Australia time) - Monday to Friday. Any order placed after 11AM will be delivered on the next business day. 

Yes we sure do. Simply purchase online and select your preferable pick up time slot at checkout.

Orders are delivered to places of business, commercial and school addresses between 12.00pm and 5.00pm.

Residential addresses between 12.00pm and 7.00pm.

Need it urgently or want it to be delivered in a specific period of time? Please contact us on 02 8960 4223 for the express delivery (before you place your order)

* Does not apply on valentines day and mothers day.

Yes. We always encourage customers to pre-order to avoid missing out. We offer 2 months in advance for pre-order.

We deliver flowers to 350+ suburbs in Sydney. See our full list of delivery suburbs

The delivery charge depends on the location you are sending to. We personally hand deliver all flowers direct to the recipient and prices start at $15. We need the recipient’s address before we can quote your delivery fee. After you have entered the recipient’s address into the checkout you will see the delivery fee. 

Our fresh flowers are always wet-wrapped so they will last out of water for some time. If no one is home, our driver will leave the flower in a safe place and notify recipient.

If there is no where safe to leave the delivery, they will call the recipient to see if there is a suitable location for the delivery to be left, if this isn’t an option, the flower or plant will be returned to the shop. The recipient is welcome to collect the flowers from our studio (free of charge) or we can re-deliver the flowers for you with an extra delivery fee. For more information please refer to our Returns and Refunds Policy.

payment

All major credit cards and PayPal. If you require an invoice for tax purposes, we send this automatically with your Flower lane & co order confirmation email. 

Public Workshop

inc. monthly terrarium workshop, vase arrangement workshop and hand tied bouquet workshop.

To ensure your safety, non-slip enclosed shoes are highly recommended to be worn to all workshops.

All of our workshops is suitable for complete beginners, no experience necessary.


Payment and Cancellation Policy:

Full payment is due at the time of purchase. Cancellations of all workshops made at least two weeks (14 days) before the start date are permitted and refunds will be arranged as store credit. 

Missing a class:

Sufficient Notice:  If you know you will be unable to attend a class and would like to organise a make-up class, you are required to give us at least 14 days notice. If sufficient notice is received, we will find a mutually suitable time for you to transfer to another class (numbers permitting).

Under 14 days notice: If you are unable to provide us with sufficient notice of your absence your options are:

Send a friend or family member to do the class in your place

or

You can reschedule your class but will have to pay a fee for the flowers/succulents and materials. Re-scheduled class FEES are:

- $25per person for terrarium workshop
- $35per person for flower arrangment workshop (includes vase arrangment & gift wrapped bouquet workshop)

- $40 per person for Christmas wreath workshop

or

A pick up for workshop material can be arranged

On the day of booked workshop: Cancellation or rescheduling on the booked date equal to no show. No refund will be provided. 

To re-schedule your class please email info@flowerlaneandco.com.au

Fresh flower Wedding package

Our fresh flower wedding package are available for delivery Monday - Saturday only.

Unfortunately not. We are closed on Sundays and wedding flowers must be delivered on the day of the wedding, making sure it is at its best condition on your speical day.

Yes. Once you place your order, reply to your confirmation email with your request on addiontal items. We will work out the price and design with you.

We do not promise any flower varieties, particuarly those that are seasonal. However, we are likely to be able to include peonies for May and June weddings - no guranttee though.

Depending on the distance between your two locations and timings, we may be able to deliver to more than one address on the day of your wedding. Extra cost will be applied.

Fresh flower wedding flower package is online only and do not offer face to face consulations. If you have questions abut your wedding package, please feel free to email us info@flowerlaneandco.com.au. For bespoke weddings with a face to face consultation, click here for more information.

Gift certificate

All workshop gift vouchers are valid for 3 years from the issue date. Please note that no extensions after this date will be granted.

Give us a call on 02 8960 4223 or email us on info@flowerlaneandco.com.au and quoting the gift voucher/order number. 

Gift certificate cannot be returned or refunded.

Return & refund

Flower Lane & Co always tried to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations. Please refer to our Returns and Refunds Policy.