物流政策

DELIVERY OF PHYSICAL GOODS

Our delivery service is currently only within Sydney area. Please click here to see postcodes we currently deliver to.

We deliver every day between 9am and 2pm Monday to Friday. We do not deliver on Saturdays and Sundays, unless for Valentine’s Day and Mother’s Day.

All same day deliveries must be ordered before 11am (Sydney, Australia time). Order received after 11am will be delivered on the next available business day. We cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it. 

Orders are delivered to places of business, commercial and school addresses between 12.00pm and 5.00pm (please make sure company name is included in the shipping address); Residential addresses between 12.00pm and 7.00pm.; 

We uses trusted external couriers and/or other reputable courier companies to deliver physical goods. It is your obligation to enter the correct delivery address details at the time of ordering. We cannot accept responsibility if the intended recipient has moved, or lives elsewhere, or refuses item. If the delivery details you have given are incorrect, we will not refund any payment. If you wish to send the order again it will be at full expense. 

By using our delivery service, you agree to let our drivers use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on. In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels etc, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

Prices of goods and services and delivery and other charges displayed on the Flowerlaneandco.com.au web-site are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. All prices quoted are inclusive of GST and all prices are quoted in Australian dollars.

CLICK AND COLLECT

All Click and Collect orders must be placed by 11am (Monday - Friday) for same day collection. Please allow 1-2 hour from the time of ordering for the goods to be made available. The Click and Collect service is available Monday to Friday. The collection point is Flower Lane & Co - Shop 1, 574 Botany Road, Alexandria, NSW, 2015.