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RETURNS

Through selecting Flower lane & co flowers of any type, you are putting your full trust in us to use our best judgement, to create a beautiful and appropriate arrangement of a similar style to the product image of the product you've selected.

Flower availability is dependent on seasonality and market availability, what you see in the photographs on www.flowerlaneandco.com.au is just an example to indicate colours/general style and your arrangement will never be identical to the product images. As a result, not all goods produced are exactly as pictured on our website, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.

Flower & Plants: Flowers sold online are perishable and a flowers life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers. 

If for any reason you are dissatisfied with your plant or flower order, please send us images and a description via email info@flowerlaneandco.com.au within 24 hours of purchase with a valid reason for return. In this instance, refund or replacement may be considered. 

To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable. Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 7 business days to process.

Flower lane & co do not offer refunds if you simply believe the product is of a different size/style/colour/flowers to what you had imagined.  – If ever you have questions about what flowers will be featured or what size the product will be for a particular day, please contact us via email at info@flowerlaneandco.com.au before placing your order.

Non perishable products: For all other non perishable products you have 28 days from receipt to notify us if you wish to return or exchange your item. We can only accept refunds for items in a new, unused condition and in their original packaging. Refunds will only be issued to the card used for the original purchase. Return of items must be arranged by the customer.

We cannot refund sale items.

If your item is damaged or faulty please contact us immediately and upon return the goods will be inspected and a refund made using the same payment method. Excluding faulty or damaged goods returns, delivery costs will not be refunded.

Gift Voucher& Gift Card: Vouchers and gift card cannot be returned, refund or redeemed for cash. 

Vouchers and gift card are valid only for specified period stated on them. 

You may use vouchers or gift cards as payment for certain products on the Site.  Vouchers are available electronically or physical gift voucher.  We may email or posted vouchers and electronic gift cards to you or to your selected recipient.  We accept no Liability for errors in the email address or postal address provided to us.  You are responsible for the use and safety of your vouchers and gift cards - you should treat them like cash.  We assume no Liability for the loss, theft or illegibility of vouchers or gift cards, including if gift cards used without permission, if your email is hacked or subject to unauthorised used. We monitor the issuance and redemption of vouchers or gift cards. In the event of fraud, misuse, an attempt at deception (including self-referral) or in the event of the suspicion of other illegal activities in connection with the issuance or redemption of vouchers or gift cards, we may close or block access to your Account and/or require a different means of payment.  We may block gift cards if notified by law enforcement that a giftcards have been fraudulently obtained.

 

CANCELLATION 

Should you need to cancel your order, the full amount will be fully refunded, ONLY IF notice is received by Flower lane & co 48 hours prior to the scheduled delivery date. Cancellations received with less than 48 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.

Public workshop 

Standard Policy
Payment and Cancellation Policy:
Full payment is due at the time of purchase. Cancellations of all workshops made at least two weeks (10 business days) before the start date are permitted and refunds will be arranged as store credit. 
Missing a class:

Sufficient Notice:  If you know you will be unable to attend a class and would like to organise a make-up class, you are required to give us at least 10 business days notice. If sufficient notice is received, we will find a mutually suitable time for you to transfer to another class (numbers permitting).
Under 10 business days notice: If you are absent on your booked day of workshop or are unable to provide us with sufficient notice of your absence your options are:
  • Send a friend or family member to do the class in your place
or
  • You can reschedule your class but will have to pay a fee for the flowers/succulents and materials. Re-scheduled class FEES are:

    • $25per person for terrarium workshop
    • $35per person for flower arrangment workshop (includes vase arrangment & gift wrapped bouquet workshop)
    • $40 per person for Christmas wreath workshop 
or
  • A pick up for workshop material + a written instruction can be arranged for collection
To re-schedule your class please email info@flowerlaneandco.com.au

Course Changes:
Flower lane & co reserves the right to cancel classes where numbers are not sufficient and transfer students to a mutually suitable session. If no mutually suitable time can be found, a full refund will be processed via the same method of payment. 



COVID-19 related Policy
Covid-19 Studio Entry & Code of Conduct Policy

A.   Double Vaccintaed The State Governments provide that our studios will be permitted to operate with a patron cap and density limits but only to people who are fully vaccinated (or are medically exempt in NSW). As such, until the governments allow otherwise, only Guests that provide evidence of full vaccination (or that they are medically exempt in NSW) will be permitted to enter our studios. Accordingly, please only place an order with US if you are or will be fully vaccinated before your session is to take place (or you can provide proof of being medically exempt in NSW).

B.    NSW Citizens regardless of Vaccination Status (as from Wednesday, 1 December, 2021) On 27 September 2021, the NSW State Government declared that as from Wednesday, 1 December 2021 Guests, regardless of their vaccination status, will be permitted to attend our NSW studios. 

C.   Face Masks It is mandatory for face masks to be worn at our studios. If you are not wearing a face mask you must have a lawful reason for not doing so. If you do not have a lawful reason for not wearing a face mask, you will be refused entry.* It is permissible to remove your face mask while consuming food and beverages. Please note, it remains your responsibility to have a face mask with you as we will not be supplying face masks at our studios.

D.   QR Code Check-in As per the State Governments’ guidelines and/or requirements, upon arriving at our studios all Guests are required to provide their name, email address and/or telephone number by entering it into the requisite QR register we provide.

E.   Drinking while Upstanding Guests are not permitted to drink while upstanding. In NSW, the State Government will be permitting drinking while upstanding from Wednesday, 1 December 2021.

*If you are unable to provide evidence of full vaccination (or that you are medically exempt) or that you are medically exempt from wearing a face mask on entry to our studios, unfortunately you will not be permitted access and considered a ‘No Show’. You will not be entitled to a refund, to reschedule your session or to receive a coupon voucher. Click here to read how you can prove your vaccination status.

 

Covid-19 Related Cancellation Policy

A.   Lockdown If WE are required or effectively required by the Government to close OUR studio(s) (whether it be the Federal or relevant State government, municipality or other governing body, hereunder “Government”), and WE are therefore unable to run the session/event you are booked into, WE will issue you a coupon voucher for the full value of your order which you can use to reschedule yourself to another session/product of your choice of equivalent value (subject to availability). 

B.   Reduced Studio Capacity If WE are required to or effectively required to reduce the capacity of OUR studio(s) rather than close, WE will issue a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability) for those guests that placed their order exceeding the reduced studio capacity.

C.   Placing an Order and not Double Vaccinated If you have purchased a workshop or placed an order on or after the date the relevant Government unveiled its ‘Roadmap to Freedom’ where it was announced only those that are double vaccinated will be permitted to take advantage of these freedoms, you will not be entitled to a refund for the reason that you are not double vaccinated. Rather, you will be issued a coupon voucher for the full amount of those seats you are seeking to cancel or reschedule provided you submit your request to cancel or reschedule within the period you would ordinarily be entitled to receive a refund. At all other times, our standard Cancellation Policy applies.