Through selecting Flower lane & co flowers of any type, you are putting your full trust in us to use our best judgement, to create a beautiful and appropriate arrangement of a similar style to the product image of the product you've selected.
Flower availability is dependent on seasonality and market availability, what you see in the photographs on www.flowerlaneandco.com.au is just an example to indicate colours/general style and your arrangement will never be identical to the product images. As a result, not all goods produced are exactly as pictured on our website, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.
Flower & Plants: Flowers sold online are perishable and a flowers life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.
If for any reason you are dissatisfied with your plant or flower order, please send us images and a description via email email@example.com within 24 hours of purchase with a valid reason for return. In this instance, refund or replacement may be considered.
To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable. Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 7 business days to process.
Flower lane & co do not offer refunds if you simply believe the product is of a different size/style/colour/flowers to what you had imagined. – If ever you have questions about what flowers will be featured or what size the product will be for a particular day, please contact us via email at firstname.lastname@example.org before placing your order.
Non perishable products: For all other non perishable products you have 28 days from receipt to notify us if you wish to return or exchange your item. We can only accept refunds for items in a new, unused condition and in their original packaging. Refunds will only be issued to the card used for the original purchase. Return of items must be arranged by the customer.
We cannot refund sale items.
If your item is damaged or faulty please contact us immediately and upon return the goods will be inspected and a refund made using the same payment method. Excluding faulty or damaged goods returns, delivery costs will not be refunded.
Gift Voucher& Gift Card: Vouchers and gift card cannot be returned, refund or redeemed for cash.
Vouchers and gift card are valid only for specified period stated on them.
You may use vouchers or gift cards as payment for certain products on the Site. Vouchers are available electronically or physical gift voucher. We may email or posted vouchers and electronic gift cards to you or to your selected recipient. We accept no Liability for errors in the email address or postal address provided to us. You are responsible for the use and safety of your vouchers and gift cards - you should treat them like cash. We assume no Liability for the loss, theft or illegibility of vouchers or gift cards, including if gift cards used without permission, if your email is hacked or subject to unauthorised used. We monitor the issuance and redemption of vouchers or gift cards. In the event of fraud, misuse, an attempt at deception (including self-referral) or in the event of the suspicion of other illegal activities in connection with the issuance or redemption of vouchers or gift cards, we may close or block access to your Account and/or require a different means of payment. We may block gift cards if notified by law enforcement that a giftcards have been fraudulently obtained.
Should you need to cancel your order, the full amount will be fully refunded, ONLY IF notice is received by Flower lane & co 48 hours prior to the scheduled delivery date. Cancellations received with less than 48 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.
- Send a friend or family member to do the class in your place
- You can reschedule your class but will have to pay a fee for the flowers/succulents and materials. Re-scheduled class FEES are:
- $25per person for terrarium workshop
- $35per person for flower arrangment workshop (includes vase arrangment & gift wrapped bouquet workshop)
- $40 per person for Christmas wreath workshop
- A pick up for workshop material + a written instruction can be arranged for collection