PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to flowerlaneandco.com.au and “You” and “Your” refers to you, the client, visitor, website user or any person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and flowerlaneandco.com.au’s rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that flowerlaneandco.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), flowerlaneandco.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
We deliver every day between 9am and 2pm Monday to Friday. We do not deliver on Saturdays and Sundays, unless for Valentine’s Day and Mother’s Day.
All same day deliveries must be ordered before 12pm. Order received after 12pm will be delivered on the next available day. We do not offer specific delivery timeslots. If you need your delivery for a specific time, please contact us. There may be an additional charge for this service.
By using our delivery service, you agree to let our drivers use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on.
In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels etc, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
Please note that we are only responsible for delivering to the address provided. We regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, or refuses item.
Please ensure that you have included full name and address details of the intended recipient. We cannot accept responsibility for items not delivered due to incorrect or incomplete information provided.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g. You have provided us with an incorrect address or no one is home during delivery time and there is no safe place to leave the order.) The recipient is welcome to collect the flowers from our studio (free of charge). If you wish to send the order again it will be at full expense. If Flower Lane & Co is in any way responsible for the redelivery, this redelivery fee will not apply.
CLICK AND COLLECT
All Click and Collect orders must be placed by 12pm (Monday - Friday) for same day collection. Please allow 1 hour from the time of ordering for the goods to be made available. The Click and Collect service is available Monday to Friday. The collection point is Flower Lane & Co - Shop 1, 574 Botany Road, Alexandria, NSW, 2015.
Should you need to cancel your order, the full amount will be refunded less a $25 administrative fee, ONLY IF notice is received by Flower lane & co 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.
Through selecting Flower lane & co flowers of any type, you are putting your full trust in us to use our best judgement, to create a beautiful and appropriate arrangement of a similar style to the product image of the product you've selected. As flowers are a product of nature and always changing, what you see in the photographs is just an example to indicate colours/general style and your arrangement will never be identical to the product images. We reserve the right to substitute a product of equivalent value and quality without notice.
Flower & Plants: All flowers have different life spans and Flower lane & co are not responsible if your flowers do not last as long as you wanted. If for any reason you are dissatisfied with your plant or flower order, please send us images and a description via email firstname.lastname@example.org within 24 hours of purchase with a valid reason for return. In this instance, refund or replacement may be considered.
Please note, we can always decipher if the flower has been of bad quality or simply not followed our care instructions. If the recipient has not followed the appropriate care instructions available on our website, they do not fall under the same category as bad quality stock and a refund will not be offered.
Flower lane & co do not offer refunds if you simply believe the product is of a different size/style/colour/flowers to what you had imagined. – If ever you have questions about what flowers will be featured or what size the product will be for a particular day, please contact us via email at email@example.com before placing your order.
Non perishable products: For all other non perishable products you have 28 days from receipt to notify us if you wish to return or exchange your item. We can only accept refunds for items in a new, unused condition and in their original packaging. Refunds will only be issued to the card used for the original purchase. Return of items must be arranged by the customer.
We cannot refund sale items.
If your item is damaged or faulty please contact us immediately and upon return the goods will be inspected and a refund made using the same payment method. Excluding faulty or damaged goods returns, delivery costs will not be refunded.
Gift Voucher: Please note that gift vouchers cannot be returned or refunded.
Payment and Cancellation Policy:
Full payment is due at the time of purchase. Cancellations of all workshops made at least two weeks (10 business days) before the start date are permitted and refunds will be arranged as store credit.
Missing a class:
Sufficient Notice: If you know you will be unable to attend a class and would like to organise a make-up class, you are required to give us at least 10 business days notice. If sufficient notice is received, we will find a mutually suitable time for you to transfer to another class (numbers permitting).
Under 10 days notice: If you are absent on your booked day of workshop or are unable to provide us with sufficient notice of your absence your options are:
- Send a friend or family member to do the class in your place
- You can reschedule your class but will have to pay a fee for the flowers/succulents and materials. Re-scheduled class FEES are:
- $25per person for terrarium workshop
- $35per person for flower arrangment workshop (includes vase arrangment & gift wrapped bouquet workshop)
- A pick up for workshop material can be arranged
To re-schedule your class please email firstname.lastname@example.org
WHAT WE DO WITH YOUR INFORMATION
When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. You can request to view this information at any time.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, at anytime, by contacting us at email@example.com
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on SHOPIFY. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, or simply want more information, you can contact us at firstname.lastname@example.org or by mail at Flower Lane & Co - Shop 1, 574 Botany Road, Alexandria, NSW, 2015.
All copy and images on this website are owned by Flower Lane Pty Ltd and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.