General

Unfortunately our flower studios are not operating on public holidays. If you would like to place an order for the business day before the public holiday, we would be delighted to deliver the flowers for you.

Shop 1, 574 Botany Road, Alexandria, NSW 2015

Monday         9am – 2pm

Tuesday         9am – 2pm

Wednesday   9am – 2pm

Thursday      9am – 2pm

Friday           9am – 2pm

Saturday       CLOSED for workshop 

Sunday          CLOSED for workshop

Yes. You are always welcome to pop in for flowers, terrarium, plants, gift and more. Our friendly staff is always here to provide you assistance on picking the right items for you.

Yes, just select your desired delivery date and we’ll keep track of your flower order and will deliver on your selected date. 

Delivery

Yes we sure do. Simply purchase online and select 2 time slot -"Alexandria store store pick up 9am-11pm" or "Alexandria store store pick up 11am-1pm". It is free of charge. 

Yes we do! Orders for same day delivery must be placed before 12PM AEST. There is no extra charge for same day flower deliveries. Any order placed after 12PM AEST will be delivered on the next business day. 

Our standard delivery service offers delivery before 5pm on the selected delivery date. Need it urgently? please contact us on 02 8960 4223 for the 2 hours express delivery. 

We deliver flowers to 350+ suburbs in Sydney. See our full list of delivery suburbs

Our flowers are always wet-wrapped so they will last out of water for some time. However, some properties do not allow for the flowers to be left safely; apartments, for example. In the event your flowers cannot be delivered, then they will be returned to our store. The recipient is welcome to collect the flowers from our studio (free of charge) or we can re-deliver the flowers for you with an extra delivery fee. For more information please refer to our Returns and Refunds Policy.

payment

All major credit cards and PayPal. If you require an invoice for tax purposes, we send this automatically with your Fig & Bloom order confirmation email. 

The delivery charge depends on the location you are sending to. We personally hand deliver all flowers direct to the recipient and prices start at $15. We need the recipient’s address before we can quote your delivery fee. After you have entered the recipient’s address into the checkout you will see the delivery fee. 

monthly Workshop

To ensure your safety, non-slip enclosed shoes are highly recommended to be worn to all workshops.

All of our workshops is suitable for complete beginners, no experience necessary.


Payment and Cancellation Policy:

Full payment is due at the time of purchase. Cancellations of all workshops made at least two weeks (10 business days) before the start date are permitted and refunds will be arranged as store credit. 

Missing a class:

Sufficient Notice:  If you know you will be unable to attend a class and would like to organise a make-up class, you are required to give us at least 10 business days notice. If sufficient notice is received, we will find a mutually suitable time for you to transfer to another class (numbers permitting).

Under 10 days notice: If you are absent on your booked day of workshop or are unable to provide us with sufficient notice of your absence your options are:

Send a friend or family member to do the class in your place

or

You can reschedule your class but will have to pay a fee for the flowers/succulents and materials. Re-scheduled class FEES are:

- $25per person for terrarium workshop
- $35per person for flower arrangment workshop (includes vase arrangment & gift wrapped bouquet workshop)

or

A pick up for workshop material can be arranged

To re-schedule your class please email info@flowerlaneandco.com.au

Gift certificate

All workshop gift vouchers are valid for 3 years from the issue date. Please note that no extensions after this date will be granted.

Give us a call on 02 8960 4223 or email us on info@flowerlaneandco.com.au and quoting the gift voucher/order number. 

Gift certificate cannot be returned or refunded.

Return & refund

Flower Lane & Co always tried to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations. Please refer to our Returns and Refunds Policy.