Terms and Conditions & Privacy Policy

Privacy Policy 

We do not store credit card details nor do we share customer details with any third parties.

Terms & Conditions

Returns and refunds

Floral goods

Flower lane & Co goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations.

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.flowerlaneandco.com.au, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

You can generally expect your flowers to last from 7 days provided they are cared for correctly.
5 main steps will help your flowers to last as long as possible:

1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers
2. Ensure the vase that is used is clean and filled with fresh water
3. Always keep an eye on the water levels and change the water completely every two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts and air-conditioning

If you feel the flowers have not lasted for at least five days let us know within this time by calling (02) 89604223. Once we are confident that they have been cared for as recommended, we will happily replace the flowers.

Please note that we may firstly request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time as we deliver the replacements.

We are always available on (02) 89604223 to answer any of your concerns or questions regarding the care of your flowers.

Non-Floral goods

All of our non-floral products are 100% inspected and checked before delivery. In the unlikely event that your item is faulty or you receive an incorrect item(s), we are happy to replace the item(s) for you at no additional cost. Please contact us within 28 days from purchase date to report any faulty products. 

We will not refund due to change of mind but happy to issue a store credit or an exchange. The returned item need to be in resalable condition including its original packaging and it is unopened, unused and its original condition. 

Cancellations

Orders cancelled outside of 48 hours of the requested delivery time will incur a 50% of full price of your order as cancellation fee. We do not offer refunds on orders cancelled within 48 hours of the delivery date. Refunds can only be made back the credit card that was used for the original purchase.

Re-Delivery

By using our delivery service, you agree to let our drivers use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on.

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g. You have provided us with an incorrect address or no one is home during delivery time and there is no safe place to leave the order) a redelivery fee of $12 will apply. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our store in Alexander. If Flower Lane & Co is in any way responsible for the redelivery, this redelivery fee will not apply.

In the rare event that there has been an issue with delivering your order and we have been unable to reach you first,  we reserve the right to call the recipient. At all times your details will be kept confidential.