Covid-19 Studio Entry & Code of Conduct Policy
A. Double Vaccintaed The State Governments provide that our studios will be permitted to operate with a patron cap and density limits but only to people who are fully vaccinated (or are medically exempt in NSW). As such, until the governments allow otherwise, only Guests that provide evidence of full vaccination (or that they are medically exempt in NSW) will be permitted to enter our studios. Accordingly, please only place an order with US if you are or will be fully vaccinated before your session is to take place (or you can provide proof of being medically exempt in NSW).
B. NSW Citizens regardless of Vaccination Status (as from Wednesday, 1 December, 2021) On 27 September 2021, the NSW State Government declared that as from Wednesday, 1 December 2021 Guests, regardless of their vaccination status, will be permitted to attend our NSW studios.
C. Face Masks It is mandatory for face masks to be worn at our studios. If you are not wearing a face mask you must have a lawful reason for not doing so. If you do not have a lawful reason for not wearing a face mask, you will be refused entry.* It is permissible to remove your face mask while consuming food and beverages. Please note, it remains your responsibility to have a face mask with you as we will not be supplying face masks at our studios.
D. QR Code Check-in As per the State Governments’ guidelines and/or requirements, upon arriving at our studios all Guests are required to provide their name, email address and/or telephone number by entering it into the requisite QR register we provide.
E. Drinking while Upstanding Guests are not permitted to drink while upstanding. In NSW, the State Government will be permitting drinking while upstanding from Wednesday, 1 December 2021.
*If you are unable to provide evidence of full vaccination (or that you are medically exempt) or that you are medically exempt from wearing a face mask on entry to our studios, unfortunately you will not be permitted access and considered a ‘No Show’. You will not be entitled to a refund, to reschedule your session or to receive a coupon voucher. Click here to read how you can prove your vaccination status.
Covid-19 Related Cancellation Policy
A. Lockdown If WE are required or effectively required by the Government to close OUR studio(s) (whether it be the Federal or relevant State government, municipality or other governing body, hereunder “Government”), and WE are therefore unable to run the session/event you are booked into, WE will issue you a coupon voucher for the full value of your order which you can use to reschedule yourself to another session/product of your choice of equivalent value (subject to availability).
B. Reduced Studio Capacity If WE are required to or effectively required to reduce the capacity of OUR studio(s) rather than close, WE will issue a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability) for those guests that placed their order exceeding the reduced studio capacity.
C. Placing an Order and not Double Vaccinated If you have purchased a workshop or placed an order on or after the date the relevant Government unveiled its ‘Roadmap to Freedom’ where it was announced only those that are double vaccinated will be permitted to take advantage of these freedoms, you will not be entitled to a refund for the reason that you are not double vaccinated. Rather, you will be issued a coupon voucher for the full amount of those seats you are seeking to cancel or reschedule provided you submit your request to cancel or reschedule at least 10 business days prior the booked date, At all other times, our standard workshop Cancellation Policy applies.